How to get the best service at a coffee shop

How to get the best service at a coffee shop

Florencia y Fortunata: A Café Empowering Women in Peru

The Cusco café, founded by Carolina Peralta Minaya, sells coffee from women producers and features women demonstrating their skills behind the bar. BY JORDAN BUCHANANBARISTA MAGAZINE ONLINE Photos courtesy of Carolina Peralta Minaya Traceability, sustainability, and conscientiousness are key values pervading the specialty-coffee trade. For many consumers and traders, these values inform their decision to […]


Oklahoma’s T3 Roasters Completes a Historic Opening

Oklahoma-based coffee company T3 Roasters has opened a flagship brick-and-mortar roastery and coffee bar called T3 Coffee Co., inside a thoroughly remodeled historic building in downtown Collinsville. The building is…


3 All-Women Coffee Roasting Companies that Are Changing the Game

The world of specialty coffee is still largely governed by men, but these all-female specialty-coffee roasters are helping to close the gender gap. BY TANYA NANETTISENIOR ONLINE CORRESPONDENT Feature photo courtesy of Lot Zero/7Gr As is the case for many commercial sectors, the world of specialty coffee continues to display gender disparity along the entire […]


Book Review: From Nerd to Pro, by Patrik Rolf

From Nerd to Pro: A Coffee Journey is an autobiography by roaster, café operator, and coffee competitor Patrik Rolf sharing his coffee journey. BY TANYA NANETTI SENIOR ONLINE CORRESPONDENT Featured photo by Tanya Nanetti I’ve read plenty of books on coffee over the years: manuals on how to brew great coffee at home, books on […]

How to get the best service at a coffee shop

Three Questions with IWCA Executive Director Blanca Castro

When International Women’s Coffee Alliance (IWCA) Executive Director began her job years ago at the Guatemalan coffee association Anacafé, she knew next to nothing about coffee.  “I just pretended that…


Exploring the Potential of Drones in Coffee Production 

New drone technology has the potential to revolutionize coffee farming from the air. BY VASILEIA FANARIOTISENIOR ONLINE CORRESPONDENT Cover photo by David Henrichs via Unsplash In an ever-evolving technological landscape, coffee producers have begun turning to drones in an attempt to increase efficiency and operations. These unmanned aerial vehicles (UAVs) offer a wide range of […]


Medium-sized farms play an important role in specialty coffee

For many consumers and industry professionals, specialty coffee and direct trade are inextricably linked. Building strong and mutually beneficial working relationships between producers and roasters is often seen as a cornerstone of establishing a truly sustainable supply chain. So with this association between specialty coffee and direct trade, there can be a narrative of smaller-sized […]


Why it’s easier for wealthier producers to grow specialty coffee

It takes money – and sometimes a lot – to grow specialty coffee. Producers not only need to continuously maintain and improve quality and yields, but they also have to invest back into their farms. Whether it’s replacing equipment and machinery or planting more resilient varieties, producers need to turn a profit to operate their […]

How to get the best service at a coffee shop

Brewing at Home and On the Road with Darrin Daniel

We check in with the Cup of Excellence executive director to learn his current coffee-brewing habits. BY TANYA NANETTISENIOR ONLINE CORRESPONDENT Featured photo by Emre…


Brewing at Home and on the Road with Justin Pierce

In this series, we ask coffee professionals how they like to drink their coffee while at home and when traveling. BY TANYA NANETTISENIOR ONLINE CORRESPONDENT Feature photo courtesy of Justin Pierce Coffee professionals tend to spend most of their days brewing coffee. Baristas brew coffee behind the bar for their customers. Roasters brew it to […]


Torr Launches the Hive Cafe Countertop Coffee Concentrate System

Commercial cold coffee equipment company Torr Industries recently rolled out a countertop-friendly version of its signature Hive Brew cold coffee system, called the Hive Cafe. The northern California coffee company…


An In-Depth Look at Gruppo Cimbali’s Coffee Technician Wheel

The Coffee Technician Wheel is a new tool that helps technicians understand the complexity of coffee extraction. BY VASILEIA FANARIOTISENIOR ONLINE CORRESPONDENT Photos courtesy of Edgardo Ferrero and Espresso Academy Coffee technicians are responsible for a complex set of tasks related to the production and extraction of coffee. They manage customer requests and need to […]

How to get the best service at a coffee shop

How to get the best service at a coffee shop

Fruity coffee

Jan 29, 2024 |

I recently visited a coffee plantation and bought a bag there. They sold their bags there with labels on how the bean was processed. This “Natural” processed coffee is incredible. It’s fruity. It doesn’t have that like signature “burnt” flavor coffee has. It almost...

Different espresso recipe?

Jan 29, 2024 |

I work at a cafe where they are using a dark roast blend and they are pulling 32g from a 18g dose for espresso. Strangely however, they pull it in 6 seconds instead of the usual 20s-30s. I’m not sure why they don’t use the standard recipe and am too afraid to ask...

Drip Coffee – Does the machine matter?

Jan 29, 2024 |

Hello, Everyone! I am in a bit of a predicament and would like some guidance. For context - I am still an amateur coffee guy. I have begun to dabble in the coffee world and am slowly building my knowledge. A few years back, I began to explore quality coffee and get...

UK coffee bean recommendations

Jan 29, 2024 |

Hi. Can anyone recommend some companies that do speciality beans. I’ve tried a fair few but I like to rotate and try something new. Here’s a few I’ve tried, some do really good coffee, some I thought were just ok: - Hasbean - Horsham - Perky Blenders - North Star -...

How to get the best service at a coffee shop

9 Tips From a Barista

Now, we can all agree that buying and brewing your own beans is the way to go. Some days, though, it’s nice to see what the coffee shops have to offer. We’ve all been there. We order one thing, we get another. We say room for cream, and alas, the coffee is filled to the brim. Now, you can accept your fate, or you can change it. Here’s how you can get the best service possible… and maybe even make the day of the person that helps you wake up: the barista.

1. Know what you’re ordering before getting in line.

It’s easy to get distracted when waiting in line, but once you get to the front, you’d better know what you’d like! There are people behind you that would like to order too, and the faster you order, the faster you can drink your delicious morning brew. If you are having a hard time deciding between a couple options, feel free to ask the person behind the counter (they often know what’s best).

2. Don’t use your cell phone.

This should be a given, but you’d be surprised. There’s nothing more frustrating than the guy on his cell phone, trying to have two conversations at once. We understand that there could be an emergency … in that case, can’t the coffee wait?

3. Speak up!

It’s okay to get a little loud with us. Baristas don’t have super-hearing, and sometimes the coffee grinder can be a little bit louder behind the counter. Make sure that you’re getting exactly what you want—and you’re not going to get that telling secrets into thin air.

4. Have your form of payment ready.

You may worry that you’re inconveniencing those behind the counter by having us make a change. It’s OK, they don’t mind! It’s part of the job. Making people stand behind you while you dig for exact change and pocket lint or counting pennies is far worse than breaking that 50. 

5. Don’t hover over the pick-up counter.

We will call out your drink when it’s ready. Take a load off and grab a seat for a minute or two. Hovering over the pick-up counter has caused unspeakable accidents, arguments—maybe even divorce. There’s nothing worse than accidentally spilling scalding hot tea all over a perfect stranger.

6. Tip your barista.

If you received excellent service, throw a quarter or two into the tip jar. Now, if you’re simply bringing a bottled juice or muffin to the checkout, no worries. A thank you will hold up just fine. But if your barista washed out your travel mug for you and steamed up your latte with love … show your appreciation. They’ll remember it next time.

7. Use one chair.

Yes, we understand that it’s tempting. You see that other empty chair and decide that it’d be a perfect footrest. Perhaps it would … but let’s agree it’d be better off not to. If you’re putting your things on a chair because you’d rather sit alone (we can all be a little anti-social some days), try moving the chair to a different table instead. Win-win.

8. Use headphones.

Don’t be “that guy.” If you want everyone to know about that awesome new local band, try buying their merch instead. (Who doesn’t like a new t-shirt?)

9. Clean up!

The firestorm has come, and if you don’t get out of the coffee shop as fast as possible, you will be turned into a goopy mixture of ashes and blood! Just kidding, it’s beautiful out, and you have time to bring your trash to the rubbish bin. 

Related: How to fit coffee into your budget

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How to get the best service at a coffee shop

Perfect Little Beans

Chinmey Hill Coffee uses specialty-grade beans with zero primary defects (such as black beans or sour beans) and less than five secondary defects (such as broken beans). This is important because primary defects will greatly affect the taste of the coffee. Having zero defects allows the coffee to be the most optimal flavor.

Window for Optimal Flavor

Chimney Hill Coffee ships our coffee the same day it was roasted, so you will receive it before it enters the window of optimal flavor.  This means you’ll never miss the opportunity to enjoy the coffee’s peak flavor.

Coffee Ratings

Coffee undergoes many scoring processes by professionals who achieved their Q Grader certification. Coffee is first graded when it’s green. If there are defects the coffee is determined to be “not-specialty grade”. For those coffees that pass green grading, they are sample roasted and cupped. (Cupping is the official term for critically tasting and scoring coffees. The official cupping form is standard worldwide, and where the 100-point scoring system comes from.) A coffee’s dry fragrance, wet aroma, flavor, aftertaste, body, acidity, balance, and overall impression are taken into consideration while uniformity issues and defects, will lower the overall score.

Specialty Coffee

Specialty coffee, coined by Erna Knutsen in 1974, refers to a coffee that receives a quality grading score of 80 percent or higher. While “premium” or “gourmet” seem like they’re synonymous with “specialty,” they simply are marketing terms with no defined standards. Specialty coffees are grown in specific and ideal micro-climates, and have distinctive and unique flavor profiles, with little to no defects.

Third-Wave Coffee

We’re currently in the third wave of coffee. The first wave of American coffee put pre-ground, vacuum-sealed cans in kitchens across America. The second wave started with the late ‘60s introduction of Peet’s coffee (by Alfred Peet) through the proliferation of Starbucks. The third wave of coffee focuses on origin transparency, nuanced flavors, and artisan roasting. The term “third wave” is synonymous with specialty coffee.

How to get the best service at a coffee shop

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